For common issues and concerns, please review our frequently asked questions below. In addition, if you need technical assistance, please submit a support request by clicking the button below.Submit a Support Request
Our pricing is dependent on which features you are using but is designed to scale with the number of members you have using the system.
Staff are empowered to performa all operations for a member, including bidding for them. In addition, job calls can be posted on a phone system and for members to call or fax in their bids.
Yes, Union Worx Member Dues payments are PCI compliant. We partner with Elavon for processing and NMI for our gateway. These two entities handle the security and safety of payments that are made through Union Worx.
There is no direct integration with Labor Power at this time. However, the customers who use us for dues tracking and payments take the payments in Union Worx and make a record in Labor Power. While this additional effort isn't ideal, the customers that use us find the additional savings on cost and ease of use for them and their members more than makes up for the minimal extra effort.
All actions are logged in the system and can be audited. This includes modifying bids, out of work list, and re-signs.
Onboarding, training, and ongoing support are included in the price of Union Worx. However, we do have an option for monthly premium support that will provide expedited access to support for those who need it.
Staff are allowed to do all operations for a user, including bidding for them. Additionally, job calls can be posted on a phone system for members to call in or fax their bids.
Both the iOS and Android smartphone apps are included in the price of Union Worx.
We offer a focused tool for managing members, messaging, member dues, managing the out of work list, and automating the job call process. Our system streamlines these processes and includes everything you need, including mobile apps, for no additional cost.
In addition, Union Worx is cloud-based, meaning no on-premises hardware installation needs to be maintained or serviced. Union Worx automatically stays up-to-date, and our customers receive free feature updates and software improvements.
We offer very competitive rates; we typically charge between 2.8% - 4.5% per transaction. There are no additional hidden fees, and everything is included in that flat per-charge transaction fee. This pricing is negotiated, and we're confident we can beat your current processor's rates. In some cases, we can save you $1,000s of dollars a year on processing fees.
Yes, visibility can be configured per job call, and the selection time can be changed.
As long as they remain a member in the system, their history will remain, even when not on the out of work list.
You can choose whether or not to absorb the fee or pass it along to your members.
We can bill you monthly or annually, and it is based on your preference; however, many locals choose to pay it yearly.
The system does support a manual ding system.
We don't have a longterm contract. You can pay monthly and cancel at any time.
A member can be blocked from a contractor, which would not allow them to bid on any of their job calls.
This is configurable and can show the entire list to members or, alternatively, the number of members on a book. If a local has more specific needs, further customization is available.
We offer up to 50 GB of file storage for free. Additional file storage can be purchased at $10 per 20 GB monthly.
Union Worx is built to accommodate both the upcoming generation of members and the current generation of members, of which some are apprehensive about technology. For job calls, we have an optional automated recorder line. Members can call in and hear the available job calls and bid on them. For dues, members can still come into the hall and pay with cash. Administrators can manually record the payment in the system. Administrators can still track and record these critical activities outside of the member's participation.
Staff members can be emailed the results, and the result history is kept in the system forever.
Members can sign up through the website or app and need approval from staff before they can access their accounts.
Yes, users need to be approved by staff before they are allowed to log in.