Challenge
Before adopting Union Worx, IBEW Local 2085 faced significant inefficiencies in day-to-day operations. Dispatch alone consumed close to an hour per member, and managing member records was cumbersome and error-prone. With data scattered across systems and limited remote access, staff time was spent on repetitive tasks rather than strategic improvements.
Solution
Union Worx provided an all-in-one, cloud-based platform that addressed the local’s biggest pain points. From streamlined job dispatch to dues management and mass messaging, IBEW Local 2085 fully adopted the Union Worx suite to modernize its operations and better serve members.
Implementation was fast and efficient, thanks to Union Worx’s ability to import existing member data via CSV files.
"One of the things people worry about most is the time it takes to move data—but for us, it didn’t take many hours of labor to get started. Everything was imported seamlessly."
Why Union Worx
According to Assistant Business Manager Daemien Bernhard, the decision to partner with Union Worx came down to three core strengths:
- A Partner That Grows With You: “The offer to grow with our local was a major factor.”
- Rapid Support: “Issues are resolved quickly.”
- Fast Innovation: “New ideas are implemented without delay.”
Results
The transformation has been dramatic. Member retention has reached an all-time high. Phone calls to the office have dropped significantly. The local can now deliver timely, accurate information within seconds—freeing staff to focus on meaningful improvements rather than repeatable tasks.
“Our office phones don’t ring like they used to. Members have faith in our dispatch policies now. We can engage the membership faster and more effectively.”
Digitizing operations has delivered both measurable and cultural benefits:
- Member engagement
Over 1,000 of the 1,100 members actively use the platform. - Cost savings
Reports that once cost thousands to mail are now distributed instantly and electronically. - Data-driven oversight
Saved logs enable retraining and fast resolution of any errors. - Training & communication
News, training, surveys, and updates are shared effortlessly every month. - Certificate Tracking with Designations
Union Worx enables locals to track certificates with ease and allows members to upload their own—saving thousands of dollars and hours of admin work. - Auto Notifications
Members automatically receive emails when certificates are nearing expiration—removing the need for staff to manually notify each member.
Impact
One standout moment: the local was able to ratify a collective agreement entirely through the platform—sharing details and links with all members and collecting participation digitally.
What Other Locals Should Know
IBEW 2085’s experience proves that modernization doesn’t have to be difficult. With Union Worx, locals can reduce overhead, boost member satisfaction, and stay better connected to their membership in real time.
“This program brought our membership into the 21st century. It helped us build an informed, intelligent membership.”
“If you want a fast, responsive partner that makes running your local easier, Union Worx is the answer.”
